The hospitality sector is an essential part of Australia’s laid-back lifestyle. As of September 2024, the gross operating profit of businesses in the accommodation and food services industry amounted to approximately three billion Australian dollars. That’s a lot of moula.

This sector comprises a wide range of businesses, from cafés, small bars and food trucks to pubs, hotels and 3-hatted restaurants, each contributing to the nation’s economy and social life.

Creating a great customer experience

In hospitality, the customer experience is critical to success. Providing excellent service, maintaining a welcoming atmosphere, and ensuring consistency in offerings are key factors in attracting and retaining patrons.

Organisations like the Australian Hotels Association and Restaurant & Catering Australia offer resources, training, and support to help businesses enhance their service quality and operational efficiency.

Managing staff and rosters

Service-facing businesses like hospitality thrive with happy staff. So, keeping up a great culture and managing your staff’s needs go hand-in-hand with success. Hospitality can be hectic and challenging work, so it’s essential that management ensures smooth operations, especially during peak times.

AI can help. Tools like Deputy can assist in creating rosters, tracking hours, and ensuring compliance with labour laws, making staff scheduling more straightforward and efficient.

Licences, regulations, and compliance

We’ve all seen the headlines – big name operators and masterchefs slammed for wage theft and more. In an industry where awards change frequently, operating within the legal framework is crucial to stay compliant. Not to mention all the licencing and regulations you need to be across, from food safety standards to occupational health and safety. The Food Standards Australia New Zealand website provides detailed information on food safety requirements, helping you stay compliant and ensure the wellbeing of your customers.

Managing staff, maintaining quality, and keeping up with hospo trends can be overwhelming, but you can build a loyal customer base and a profitable business with the right strategies.

Useful articles for the hospitality trade

In this section, you’ll find essential hospitality tips like:

• How to maximise profits and cut costs
• Smart strategies to boost revenue
• Hiring and keeping good staff
• How to get your holiday staffing issues sorted
• How to manage cash flow when times are tough

Helpful links for hospitality businesses:

• Restaurant & Catering Association – Industry support, training, and advocacy.
• Fair Work Ombudsman – Understanding hospitality award rates.
• Australian Hoteliers Association  – Membership and support service for Australia’s hotel industry.

Explore our Hospitality Business Hub for expert tips on managing and growing your venue.

Ready to get started? Explore our hospitality business articles for more tips and advice.

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